These General Conditions govern the contractual relations between all customers of the website https://www.puentingbarcelona.com and the company PARC FACTORY 2020 S.L. (from now on Bungee Jumping). The acceptance of these General Conditions of Sale by the customer will be an indispensable requirement in order to formalize any contractual relationship between the customer and Bungee Jumping.
Bungee Jumping reserves the right to modify these General Conditions. The corresponding version of the General Conditions will be valid without any need to indicate the changes made.
These General Conditions are the only ones to apply and replace any other general condition, except in the case of previous, express and written cancellation. Once the customer has placed an order, he will be deemed to have read and fully accepted these General Conditions.
The access to the web page www.puentingbarcelona.com and the contracting of the services offered by Bungee Jumping, implies the acceptance of these General Conditions, both by the contracting party of the services as well as the third party who is the Beneficiary of the same. Therefore, the contracting parties are obliged to inform the Beneficiaries of the services about the present General Conditions and these accept them by receiving as a gift any of the jumps organized by Bungee Jumping.
Customer: Person who buys the Voucher on the website, assuming that the Customer may or may not be the Beneficiary of the benefit, depending on whether he makes personal use of the Voucher or buys it as a gift for a third party.
Beneficiary: Person using the Voucher
Collaborator: Service provider, company or person who organizes the experience
Bungee Jumping Lloret de Mar: Collaborator of our own Bungee Jumping experiences in Lloret de Mar.
Voucher: Document received by the Client to give to the Beneficiary. This document contains an identifier and the Beneficiary can give it to the Collaborator to redeem for the described activity.
THIRD: PLACING ORDERS
People who contract a service through the website may do so for themselves or for a third party they designate as the Beneficiary of the contracted event, to whom a Voucher will be sent.
Unless there is a manifestated error, the data kept in the databases that store the information of Bungee Jumping has the value of proof regarding to the orders made. The data on computer or electronic support stored regularly constitute admissible and opposable evidence in the same terms and with the same probative force as any document received and preserved written.
FOURTH: INFORMATION ON THE WEBSITE
The features and details of the services offered are available on the Bungee Jumping website and at the call centre. Likewise, these features will be included in the Voucher that Bungee Jumping will issue.
Although the contracting by the Customer implies the acceptance of the present General Conditions for the Beneficiary of the service, the provision of the contracted services will be subject to the express acceptance by the participant of the same, by means of the signature of the Voucher.
The images that illustrate the services presented on the website and in the Voucher are for guidance only and therefore do not entail, regarding to the characteristics and details of the services.
Services will be provided at the locations designated when reservations are made. However, if for any reason it is impossible to carry out the service in the contracted place, alternative places will be offered, subject to the acceptance of the Beneficiary.
The sales prices indicated on the website are shown in euros and do not include shipping costs. The shipping costs are held by the Customer and will be added to the total amount of the products selected once the order has been placed. Bungee Jumping reserves the right to modify the prices at any time. Nevertheless, Bungee Jumping commits itself to apply the current prices indicated in the website at the moment of the order
The payment of the contracted products can be made:
– By means of Visa, MasterCard and American Express credit cards, the amount of the purchase being charged at the moment of purchasing the products.
– By bank transfer to c/c nº ES47 0081 0120 3100 0115 7618, sending by e-mail to firstname.lastname@example.org a copy of the transfer made.
As long as the payment received is not verified, the services will not be considered contracted. Bungee Jumping will only issue the Voucher once the payment has been verified.
The whole procedure of the purchase and sale, such as the transmission of the buyer’s personal data and credit card details, is carried out with total guarantee of security and confidentiality, using a secure server ( type https:// ).
The buyer, for any circumstance or question that may arise regarding the purchase procedure, delivery of the products or payment method, may contact the seller by sending an email, indicating the reason for the email, to the address email@example.com.
EIGTH: AVAILABILITY COLLABORATORS
The services offered will be subject to availability by Bungee Jumping and/or the Collaborator. For this reason, reservations must be made directly to the Collaborator with sufficient notice, especially for dates such as Christmas, Easter, Summer or for weekends. It is recommended to not make any travel plans until you have received confirmation of the reservation.
Once the reservation has been made, you can ask the Collaborator for a confirmation email. Keep this email, as it is your guarantee in case of any kind of claim.
The Collaborator (except Bungee Jumping Lloret de Mar) can ask you to pay a deposit to make the reservation. This will be returned to you in full amount at the time of delivering the Voucher with the identifier.
If the weather conditions prevent the activity on the appointed day, of the contracted services, the activities can be booked again for a later date, subject to the conditions mentioned above.
AVAILABILITY of the collaborator Bungee Jumping Lloret de Mar.
We work with two seasons:
– Daily season: We open every day, usually from mid-May until mid-September, the exact dates will be communicated on the website before the end of the previous year.
-Call Season: Corresponds to the previous and following period of the daily season.
If the customer chooses the option to buy in Call Season, you may also make the jump in daily season.
During the Bungee Jumping Call Season, you will receive news of the next call within a maximum of three weeks from the date of purchase.
The dates of the calls are communicated by email two weeks in advance.
Bungee Jumping Lloret de Mar will request confirmation of attendance by email.
The customer has four days to confirm the attendance email.
In case of not receiving an answer about the assistance, Bungee Jumping Lloret de Mar will pass the costumer to the next call.
In case of confirming the assistance and not attending the call, Bungee Jumping Lloret de Mar will have to add 25 € as a penalty if you want to reactivate the ticket to jump.
Bungee Jumping Lloret de Mar will communicate at the latest one week before the date of the call, if it finally takes place.
In case of not being able to confirm the call, Bungee Jumping Lloret de Mar will communicate the next one in a maximum of 7 days.
Due to unfavourable weather conditions, Bungee Jumping Lloret de Mar may cancel the call up to 24 hours in advance.
The provision of the contracted services will be subject to expiry, so that the services must be reserved and used within 12 months from the date of purchase.
TENTH: REFUNDS, CANCELLATIONS AND EXCHANGES
No returns are accepted.
During the period of validity and as long as no previous reservation has been made, a voucher can be exchanged for another one. If the Voucher is exchanged for a higher priced voucher, the Beneficiary must pay the difference. If it is of a lower price, the Client will receive a voucher for the difference. It is only possible to change the Voucher once. Under no circumstances will it be allowed to exchange a Voucher of a reservation that has been made with a Collaborator. The new Vouchers issued will keep the validity date of the original ones.
ELEVENTH: CARRYING OUT THE ACTIVITY
The content of the services may be redefined by the Collaborators. Thus, when booking a service, it is up to the Beneficiary to verify the exact content of the service offered.
The performance of the service is subject to the specific conditions of the selected Collaborator, in particular in terms of cancellation or modification of the reservation, age limit, physical conditions of the Beneficiary or other requirements for carrying out the activity. It is the responsibility of the Beneficiary to check with the chosen Collaborator about the existence of any specific conditions. Any refusal on the behalf of an Employee to carry out the service for the reasons previously mentioned will not be considered as discrimination of any kind or as a breach and will not involve any responsibility on the part of Bungee Jumping or the Employee involved.
If the Collaborators’s conditions do not specify otherwise, it is necessary to give notice at least 48 hours in advance to modify or cancel a reservation. No cancellations or modifications will be accepted with notice given in less advance.
Bungee Jumping is only an intermediary between the Beneficiary and other Collaborators (except for Bungee Jumping Lloret de Mar Products), for which it cannot be held responsible in the case of non-execution or bad execution of the service. The Beneficiary is expressly informed that only the particular conditions of the Collaborator will be applied during the execution of the service.
The Bungee Jumping Collaborators are holders of professional civil responsibility insurance for sufficient amounts and they have all the authorizations or diplomas that allow them to carry out their activities. However, the Beneficiary is invited to verify that they have sufficient insurance coverage to carry out the chosen activities. The Beneficiary is reminded that the provision of services in good safety conditions does not exempt him from observing the elementary rules of prudence for risky sporting activities.
Bungee Jumping reserves the right to end its relationship with one or more employees, in particular to ensure an optimum level of quality of the services provided. In such a situation, Bungee Jumping commits to offer the Beneficiary an activity equivalent to the initially acquired one. In this case, the Beneficiary or the Customer will be able to access to a refund.
TWELFTH: COPYRIGHT AND TRADEMARKS
All the contents of the Bungee Jumping website (including, but not limited to, texts, graphics, logos, button icons, images, audio files and software), are property of Bungee Jumping or its Content Partners, and are protected by national and international regulations of industrial and intellectual property.
The compilation (meaning the collection, arrangement, and assembly) of all content on the Bungee Jumping website is the exclusive property of Bungee Jumping and is protected by national and international intellectual property laws. All software used in the Bungee Jumping website, or by its Software Partners is protected by national and international industrial and intellectual property laws.
Any other use of the content of this web site, including the reproduction, modification, distribution, transmission, later publication, exhibition or total or partial representation of it, is strictly forbidden
In particular, any kind of use of the images contained in the Bungee Jumping web site, outside the mentioned web site without the express consent of Bungee Jumping or its collaborators is strictly forbidden.Bungee Jumping, and other names of products, services, graphics and logos of Bungee Jumping are trademarks protected by Bungee Jumping. The names of other products, services and companies mentioned in this document may be the trademarks of their respective owners.
Bungee Jumping reserves the right to unilaterally modify the presentation and configuration of the web site, its contents and information.
THIRTEENTH: USE OF THE SITE
This website is solely and exclusively for the personal use of Customers. Its modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation for commercial or non-commercial purposes are prohibited. You agree not to use this website for illegal or prohibited purposes. In particular, the Customer of the website agrees that he/she will only use the website for him/herself and that the products or services purchased through the website will be for his/her own use or consumption or that of persons on whose behalf he/she is legally authorised to act. The Customer will not resell products or services acquired through the web site to other people without the authorization of Bungee Jumping.
FOURTEENTH: PRICE GUARANTEE
The Bungee Jumping Price Guarantee applies to all Bungee Jumping Vouchers issued except those listed in point 8 of this section.
1.Bungee Jumping guarantees that the price paid for the Bungee Jumping Voucher is equal to or less than the standard price of the experience offered by the same Collaborator.
- The Price Guarantee applies exclusively to the same experience with the same Collaborator.
- The Price Guarantee applies exclusively to the standard price offered by the Collaborator. Possible discounts, promotions, rebates and special seasonal prices offered by the Collaborator will not be taken into account.
- If the Customer proves that the standard price offered by the Collaborater is lower than the price paid by the Customer, Bungee Jumping will refund the difference.
- The Client may proove this by providing a link to the website where the price is shown or by presenting materials (brochures, catalogues, etc.) from the Collaborator where the price appears.
- The Price Guarantee does not apply to prices offered by other intermediaries, even if they are for the same experience and from the same Collaborator. Bungee Jumping only guarantees that the price paid by the Customer is equal or lower than the standard price offered by the Collaborator directly.
- For products whose price changes according to the season, Bungee Jumping always markets high season, unless otherwise indicated. If the customer or the recipient of the gift uses the Voucher in a different season, there will be no right of return given.
Any dispute, discrepancy, question or claim resulting from the execution or interpretation of this contract or the orders, or related to them directly or indirectly, whether of a technical, legal or economic nature, will be submitted and definitively resolved in accordance with the Spanish Legislation in force.
For the resolution of conflicts,the parties submit at their own choice to the courts of the user’s domicile and renounce any other jurisdiction.
Should one of these provisions be declared null and void or considered unwritten, the validity of the other provisions of the General Conditions shall not be affected.
These General Conditions were last updated on September 1, 2017.